How do I use my one time visit?

If you just purchased a one time visit outside the app, you will need to follow the following steps to use it:

  1. Download the K app. You can do that HERE. When you set up your account, use the same email address you used to pay for the one time visit.
  2. Tell K (our AI symptom checker) what’s bothering you. We’ll use this information to get your doctor up to speed. 
  3. We’ll show you results of how people like you were diagnosed. At this point, select ‘Chat with a doctor.’
  4. You’ll enter some additional information and review and then press submit and your case will be passed to our doctors.
  5. Stay by your phone, a doctor will be in contact with you within the hour, most times in less than 15 minutes. 

If you have any additional question on how to use your one time visit or if you experience any technical issues feel free to reach us by email at

Have a good visit!

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