Why does my card keep getting rejected while trying to sign up?

We do not accept prepaid cards for our monthly anxiety and depression treatment plan, this includes HSA/FSA cards. If you have tried a prepaid card before a standard debit or credit card please check to make sure the default card on your account is not still set to the prepaid card as this will block the transaction. 

If you have ensured you are using a valid non-prepaid card and are sure that has sufficient funds, please email support@khealth.com and our support team will help process the payment.

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