Your monthly behavioral health program fee provides access to ongoing treatment through our doctor network and does not initiate the shipment of your medication. Each month, you will receive a reminder to check in with our doctors, and you should see and "Refill" button in the app you can click to complete a refill request. After this request is completed, a doctor will reach out to follow up and confirm your refill, so please be sure to reconnect if you do not hear from a doctor through the app within a few hours of submitting.
If you opt to have medication shipped, once a doctor has confirmed that your refill has been fulfilled, a $10 shipping fee will be processed, and shipping can take 5-8 days. If you are worried about running out of medication or curious about when your next prescription will be written you can reopen your chat with a doctor and ask them for more details.